Refund and Cancellation Policy

How to cancel

Open the account menu and cancel your subscription in one step. It stays active until the end of the period you paid for and does not renew. Your birth chart, reading, and daily reading stay free after you cancel.

Before a yearly renewal

We email you before a yearly subscription renews, with the price and a link to cancel.

Refunds

We don’t refund a monthly or yearly period that has already started, including time you didn’t use. We refund a payment when:

• you were charged twice for the same period, or
• a problem on our side kept you from using what you paid for.

To ask for a refund, email support@asktheia.app within 30 days of the charge, from the address you use to sign in. The money goes back to the payment method you used. Card refunds usually appear within 5 to 10 business days.

14-day right to cancel

If you live in the EU, the UK, or another country that gives you 14 days to cancel an online purchase, you agree when you subscribe that your subscription starts right away, and you acknowledge that this right to cancel ends once it starts.

Charges on your statement

Payments are processed by Inflow Pay SAS, our reseller and merchant of record, so its name may appear on your card statement. If you don’t recognize a charge, email us before contacting your bank. We can usually sort it out faster.

Your rights

This policy doesn’t limit any rights you have under the law where you live. Questions about a payment? Email support@asktheia.app.